Frequently Asked Questions
Everything you need to know about your Daniel Wellington experience.
How do I change my watch strap?
Every Daniel Wellington watch is designed with interchangeable straps. Simply use the strap-changing tool included in the bottom of your watch box to push the spring pins through the lugs and swap your style in seconds.
What is the water resistance rating of DW watches?
Most Daniel Wellington watches have a water resistance of 3ATM. This means they are resistant to splashes and rain, but should not be worn while showering, swimming, or diving.
How long does shipping take and how much does it cost?
We offer standard and express shipping worldwide. Delivery times typically range from 3 to 7 business days depending on your location. Shipping costs and estimated arrival dates are calculated at checkout.
What is your return policy?
We offer a 30-day return policy from the date of delivery. Items must be in their original, unused condition with all protective plastics and tags intact to qualify for a full refund.
What kind of warranty comes with my purchase?
All Daniel Wellington watches come with a limited two-year warranty from the date of purchase. This covers manufacturing defects on the watch itself, including the movement, indexes, dial, and hands.
Are your products made from genuine leather?
Yes, our leather straps are crafted from genuine Italian leather. We also offer a range of vegan-friendly options including our NATO straps and stainless steel mesh bracelets.